Thank you for shopping with VIEWSKY TRADING LIMITED! We are dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible. Please read our shipping policy carefully for details on how we process and deliver your orders.
1. Shipping Methods & Carriers
We offer a variety of reliable shipping methods to meet your needs. At checkout, you will be able to select the carrier and shipping method that best suits you. Our available carriers include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- And other international carriers as applicable
2. Order Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- During peak seasons or holidays, processing times may be longer. We will notify you if there are any delays with your order.
- Once your order has been shipped, you will receive a confirmation email along with tracking information.
3. Shipping Rates
- Domestic Shipping: Shipping costs for domestic orders are calculated based on the size, weight, and destination of your order. Shipping rates will be displayed at checkout.
- International Shipping: For international deliveries, the shipping cost will also depend on the weight and destination of the order. Additional customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are not included in the shipping fee.
4. Estimated Delivery Times
- Domestic Orders: Orders are typically delivered within 3-7 business days, depending on the shipping method selected.
- International Orders: International shipments generally take 7-21 business days to arrive, depending on the carrier and destination. Please note that delivery times may vary depending on local customs procedures.
5. Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email with tracking information. You can use this tracking number to check the status of your shipment directly with the carrier.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some remote areas may not be eligible for delivery. If your location falls under this category, we will inform you as soon as possible.
7. Customs, Duties, and Taxes
- For international orders, additional customs duties, taxes, and other import fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.
- We recommend checking with your local customs office for more information on any potential duties or taxes before placing an order.
8. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to investigate the issue and either replace your order or issue a refund.
9. Address Accuracy
Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for delays or issues arising from incorrect or incomplete address information. If you notice an error in your address after placing your order, please contact us at [email protected] as soon as possible, and we will make every effort to update it before the package is shipped.
10. Shipping Delays
While we make every effort to ship your order promptly, factors such as weather conditions, carrier delays, and customs procedures can sometimes cause delays. We appreciate your patience and understanding in such cases.
For any questions or concerns regarding your order, please feel free to contact our customer service team at [email protected]. We are here to assist you and ensure you have a great experience shopping with VIEWSKY TRADING LIMITED.
Thank you for choosing us!